We offer a 100-day return policy. Please note the following details:
Refunds:
All refunds will be processed in the form of store credit. No refunds will be issued in cash or credit.
Sale Items:
Items purchased during a sale (more than 15% off or Buy One Get One Free [BOGO] promotions) are not eligible for returns or exchanges.
Personalized Items:
No returns, exchanges, or refunds are possible for personalized items.
Store Credit Policy:
-Store credits will be issued as a coupon code, which can be applied at checkout.
-Store credit cannot be combined with other discount codes. However, discounts like "slash off" can be applied in the cart alongside the store credit.
-For your initial order, store credit can be provided for returns. However, after placing another order using store credit, that order cannot be canceled, returned, or refunded.
-Orders placed using store credits are not eligible for returns or refunds in the form of store credit.
How to Process Returns for Anushka Jain Jewellery
At Anushka Jain Jewellery, we aim to make the return process as seamless as possible for our customers. Follow the steps below to initiate and process a return:
1. Visit Return Portal.
2. Select your order and choose the return option.
3. Select a reason for return.
4. Pay a ₹100 shipping fee for the return.
5. After submitting your request, you’ll receive a pickup tracking link via the portal.
6. If your return is rejected, the ₹100 fee will be refunded within 7 business days.
7. Once we receive the item, store credit will be issued.
8. The store credit value will be the amount paid minus shipping fees.
9. You can use the store credits as a coupon code at the checkout.
10. Store credit cannot be combined with other discount codes. However, discounts like "slash off" can be applied in the cart alongside the store credit.
🚫 Non-Returnable Items:
-Items purchased during a sale (15% off or more) or BOGO offers.
-Personalized, Solid Gold or custom-made jewellry.
If you encounter any issues, feel free to contact us at info@anushkajainjewellery.com for assistance.
We appreciate your cooperation in following these steps to ensure a smooth return process!
Exchanges for Anushka Jain Jewellery
Exchange Conditions
We accept exchanges only for the same product in case of a size issue. Please note:
✅ Exchange Charges: ₹250 (resizing) + ₹100 (shipping) = ₹350 total
🚫 No Exchange for:
- Different products—if you wish to change the item, please process a return and use store credit to place a new order.
- Personalized or solid gold products.
How to Process Returns for Anushka Jain Jewellery
- Visit Exchange Portal
- Select your order and choose "Warranty"
- Select "Resizing Assistance" as the reason
- Choose the new size and plating option
- Pay the ₹350 exchange fee (includes shipping)
- Once your request is received, you will get a pickup tracking link via the portal
- If your exchange request is rejected, the ₹350 will be refunded within 7 business days
- Once we receive the product, we’ll create a new order and process the exchange
- You can track your replacement order for the correct size via the portal
Important Notes:
- Not all products are eligible for exchange. For items that cannot be exchanged, you can choose the Returns option instead.
- Resizing or exchanging the same product for a different variant will incur additional charges. These charges will be displayed during the request process.
For further assistance, feel free to reach out to us at info@anushkajainjewellery.com.
