We provide a 5-year warranty for all our sterling silver jewelry, including free repairs and replating.
How to Initiate a Repair or Free Replating
- Visit our Warranty Portal.
- Enter your Order ID and select "Warranty".
- Choose a reason: Repair or Replating.
- If opting for replating, select the variant (e.g., gold vermeil).
- Confirm your shipping address.
- Pay a ₹100 shipping fee (service is free, only shipping is charged).
- Once the payment is made, your request is confirmed.
- We will arrange pickup for your item, which you can track via the portal.
- After we receive your product, we will create a fresh order for you.
- You will receive an order confirmation and can track your new order.
Shipping Costs
- ₹100 shipping charge (we cover the cost of shipping it back to you).
Eligibility
- The 5-year warranty applies only to sterling silver items.
- Non-sterling silver items are not eligible for replating.
- Eligibility is at the discretion of Anushka Jain Jewellery.
For any questions, reach out to us at info@anushkajainjewellery.com. We're happy to help! 😊