Need help?
Frequently Asked Questions
What Shipping Methods Are Available?
We offer both prepaid and cash-on-delivery (COD) options. Our shipping is handled through Bluedart and DTDC.Express Shipping:For express shipping, we charge ₹300. If you need express shipping, please contact us at info@anushkajainjewellery.com.Please note that express shipping is not available for COD orders.COD Restrictions:COD is not an option for personalised products.
Do You Ship Internationally?
Yes, we do ship internationally! International shipping charges may vary, but they are usually around ₹3000. For more details, feel free to contact us at info@anushkajainjewellery.com
How Long Will It Take To Get My Package?
Most of our products are made to order, ensuring each piece is crafted with the utmost attention to detail by our skilled artisans in Jaipur.
We strive to dispatch products within 10-12 days, depending on the intricacy of the design and the time required for manufacturing.
For items readily available in stock, shipping is typically faster and may take 2-5 days.Orders with multiple items may be shipped together or in separate shipments based on product availability, ensuring you receive your items at the earliest.We greatly value your patience and understanding as we deliver jewellery that reflects quality, craftsmanship, and care.
Returns, Repairs & Exchange Policy
Timeline for returns & exchange?
We accept returns within 7 days of delivery and we offer easy exchanges within 15 days of delivery.
How to process return?
At Anushka Jain Jewellery, we take great pride in crafting high-quality silver jewellery designed to last. If you’re not completely satisfied with your purchase, we’re here to help.
🔁 7-Day Return PolicyWe accept returns within 7 days of delivery under the following conditions:PROCESS YOUR RETURN 'HERE'
- Items must be unused, unworn, and returned with the original packaging and tags intact.
- Returns are not applicable on customized, engraved, or personalized products.
- Returns will be refunded as either:
- Store credit, or
- Refund to the original payment method (based on the reason for return).
📦 Return Shipping:Free if the item is ₹50.
How to process exchange?
🔄 15-Day Exchange PolicyPROCESS YOUR EXCHANGE 'HERE'
We offer easy exchanges within 15 days of delivery in the following cases:
- Size issues
- Plating concerns
Manufacturing defects
🔄 Exchange Terms:
- One-time exchange allowed per item.
- Reverse pickup will be arranged (where available) or you may opt for self-shipping.
- Customized products are not eligible for exchange.
What items I cannot return or exchange?
🚫 Not Eligible for Return or Exchange
- Items purchased with discounts above 25%
- Buy One Get One (BOGO) offers
- Customized or engraved jewellery
- We recommend double-checking size and product details before placing such orders.
- Orders placed with store credits.
Free Replating, Repairs and Lifetime Warranty
What is the timeline?
We provide a 1-year warranty for all our sterling silver jewelry, including free repairs and replating.
How to Initiate a Repair or Free Replating
- Visit our Warranty Portal.
- Enter your Order ID and select "Warranty".
- Choose a reason: Repair or Replating.
- If opting for replating, select the variant (e.g., gold vermeil).
- Confirm your shipping address.
- Pay a ₹50 shipping fee (service is free, only shipping is charged).
- Once the payment is made, your request is confirmed.
- We will arrange pickup for your item, which you can track via the portal.
- After we receive your product, we will create a fresh order for you.
- You will receive an order confirmation and can track your new order.
What is Eligibility Criteria?
- The 5-year warranty applies only to sterling silver items.
- Non-sterling silver items are not eligible for replating.
- Eligibility is at the discretion of Anushka Jain Jewellery.
