Returns & exchanges
Not completely happy with your piece? Eligible pieces can be returned or exchanged within 72 hours of delivery.
- 72 hours to raise a return or exchange, from delivery
- ₹50 return / exchange processing fee
- Refunds Prepaid: original payment mode or store credit · COD: store credit
- 10–14 days after it reaches us and passes quality inspection
How it works
- 1Raise a request
Within 72 hours of delivery, on our returns portal. Keep your order number handy.
- 2Pack it up
Unused and unworn, with the original packaging and tags. If reverse pickup isn’t available for your PIN code, you’ll need to self-ship it to us.
- 3Refund or exchange
Once it reaches us and passes quality inspection, your refund, store credit or exchange is processed — usually 10–14 business days.
- Personalised, customised or engraved pieces
- Pieces bought in BOGO, Black Friday or clearance sales, or at a discount of more than 25% (including offers, coupon codes and automatic discounts)
- Orders placed using store credits
Still need help? Write to support@anushkajainjewellery.com or .
Questions, answered
How to process return/exchange?
At Anushka Jain Jewellery, we take great pride in crafting high-quality silver jewellery designed to last. If you’re not completely satisfied with your purchase, we’re here to help.
🔁 72 hours-Return/Exchange Policy
We accept returns/Exchange within 72 hours of delivery under the following conditions:
PROCESS YOUR RETURN/EXCHANGE 'HERE'
- Items must be unused, unworn, and returned with the original packaging and tags intact.
- If reverse pickup service is unavailable for your PIN code, customers will be required to self-ship the parcel to our address
- Returns are not applicable on customized, engraved, or personalized products.
- Exchanges can only be made for the same product (in a different size).
- Returns will be refunded as either:
- Store credit, or
- Refund to the original payment method (based on the reason for return).
📦 Return shipping: a ₹50 fee applies when you place a return/exchange.
PLEASE NOTE THAT ALL THE SHIPPING CHARGES AND TAX WILL BE DEDUCTED FROM THE REFUND AMOUNT.
Are all products eligible for return or exchange?
No. Products purchased during BOGO, Black Friday Sale, Clearance Sale, or at a discount of more than 25%(including promotional offers, coupon codes, or automatic discounts) and personalised products are strictly non-returnable and non-exchangeable under any circumstances.
Orders placed via store credits are not eligible for returns and exchange.
Within how many days can I request a return or exchange?
Return or exchange requests must be raised within 72 hours of receiving the order.
How many times can I return or exchange a product?
Each product is eligible for only one return OR one exchange.
What is the refund mode for returned orders?
Prepaid orders are refunded only to the original mode of payment or store credits.
Cash on Delivery (COD) orders are refunded only as store credit.
No cash refunds are provided.
Is there any return/exchange processing fee?
Yes. A ₹50 return processing fee will be required while placing your return/exchange.
When will I receive my refund or store credit?
Refunds or store credits are issued only after:
- The returned product is received at our warehouse, and
- It successfully passes quality inspection.
The complete process may take 10–14 business days.
When will the exchanged product be shipped?
The exchanged product will be dispatched only after:
- The original product is received back, and
- It passes quality inspection.
This process usually takes 10–14 business days.
Store Credits Information!
- Store credits cannot be combined with any other discounts.
- Orders placed via store credits are not eligible for returns and exchange.
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