We would like to highlight that purchases made on sale days are final sale and cannot be exchanged.
In the event of an exchange ( includes sizing issues as well ), the customer is responsible for all shipping costs involved in the returning of the item. Original and additional shipping costs paid by the customer will NOT be refunded. Should the returned item not meet the above return guidelines, Anushka Jain Jewellery has the right to deny a return and have the item re-shipped to customers. Ring sizes can only be exchanged upto +1/-1. Repair charges are Rs. 500 excluding shipping.
Write to us at firstname.lastname@example.org to initiate your exchange. We’d be happy to accept them as long as the parcel is handed over to carrier before the date.
- Have no signs of wear or damage
- In its original condition with tags still attached (if any)
- In all original packaging (box and pouch included)
How do I start the exchange?
Send us an email at email@example.com requesting your return label. Don’t forget to include the following:
-The order number (Don’t worry if you don’t have one. The original purchaser’s full name and email address also help us track down the order)
-The address where the jewelry will be shipped from
-The email address associated with your Anushka Jain Jewellery account so we can apply the credit once processed.
Note: Original shipping fees, duties and/or taxes are non-refundable and will not be included in the credited amount.
What happens if my jewellery breaks? (Repairs)
All Anushka Jain jewellery products are jewellery is very delicate; it cannot be handled roughly under any circumstance. There's a lot of design planning and visual consideration before we make a piece to maintain its delicate design aesthetic.
However, Anushka Jain Jewellery is happy to repair your item for you. Repairs start at Rs.500/- and will increase depending on the extent of the damage. For online orders, please provide photos of the issue so we can determine the best course of action. Incase the customer informs about the damage caused from our end or during transit and supports it with imagery within 24 hours of receiving the product, we shall be happy to repair it for you with no additional cost. Discontinued designs cannot be repaired especially if it was purchased from us 6 months ago or more.
Anushka Jain Jewellery offer a lifetime replating service for all sterling silver items purchased through their website or stores. This means that customers can have their sterling silver items replated for free at any time during the lifetime of the product, without any questions asked.
To initiate the replating process, customers need to mail at firstname.lastname@example.org. We will mail you the instructions on how to ship the item to the company and the estimated time for the replating process. Customers are responsible for shipping the item to Anushka Jain Jewellery, and Anushka Jain Jewellery will cover the cost of shipping the item back to the customer.
It is important to note that the lifetime replating service is only available for sterling silver items and is subject to the discretion of Anushka Jain Jewellery. Items that are not made of sterling silver may not be eligible for the replating service.
If you have any questions or concerns regarding the lifetime replating service, it is recommended that you contact customer service for further assistance.