Anushka Jain Jewellery offers a warranty and damage protection policy for all items purchased through their company website or stores. If an item is damaged during the warranty period, the customer is eligible for a free replacement.
If a replacement is not available, the customer service team may offer store credit or an exchange, at their discretion.
The warranty timeframe for Silver Jewellery, including gold-plated, gold-filled, or sterling silver is 60 days.
For Fine Jewellery, including solid 14K and diamond, the warranty timeframe is 120 days.
The warranty starts from the date the tracking is marked as delivered. If a claim needs to be filed, it must be done within 60/120 days of this date.
It is important to note that third-party purchases are not covered under Anushka Jain Jewellery's policy. Customers must contact the retailer directly for assistance with these purchases.
Additionally, there are no additional shipping fees for replacement orders, and replacements can be shipped worldwide (see the Anushka Jain Jewellery website for available countries). However, international replacement orders may be charged customs fees on delivery based on local tariff laws.If you have any questions or concerns regarding the warranty and damage protection policy, it is recommended that you contact customer service for further assistance.